RETURNS & EXCHANGES
To download a copy of our return/exchange form, please click here.
Simply mail your package back to The Vermont Flannel Co. P.O. Box 220, East Barre, VT 05649. We will either credit your credit card (for original internet orders) or mail you a check for the cost of the returned items, minus the shipping charges incurred. Please allow two weeks to process your refund. We recommend shipping your package back to The Vermont Flannel Co. using a delivery method that generates a tracking number. Please keep this number until your refund has been processed. Items returned must be unworn, unwashed and restockable. Due to the nature of personal items, please note that Vongs & V-Boxers are non-returnable and non-exchangeable.
If you need a different size, color, or garment, please mail your package back to The Vermont Flannel Co. P.O. Box 220, East Barre, VT 05649. Please indicate what you would like to exchange your item for, include a check for $7.50 to cover return shipping/handling and we will happily take care of it for you! In case we have questions regarding your exchange, including a daytime phone number and email address is beneficial. Items exchanged must be unworn, unwashed and restockable. In the event that your package or merchandise has arrived damaged, please return to The Vermont Flannel Co, P.O. Box 220, East Barre VT 05649 for replacement. Defective products are replaced free of charge to the customer. Due to the nature of personal items, please note that Vongs & V-Boxers are non-returnable and non-exchangeable.
If you have received a gift and would like to make an exchange, simply mail it back to The Vermont Flannel CO. P.O. Box 220, East Barre, VT 05649. Indicate who the gift is from with their contact information and what you would like to exchange the gift item for. Also include the recipient’s name, shipping information and daytime contact information in case there are any questions regarding the exchange.
You may cancel your order within 24 hours of placing your order, only if your order has not been shipped. All backorders and preorders may be cancelled at any time prior to shipping. No order is deemed cancelled until you receive an email from The Vermont Flannel Company confirming that your order has been cancelled. If you attempt to cancel your order and it has already shipped out, any subsequent return would fall under the The Vermont Flannel Company Return Policy.