If you’re not completely satisfied with your purchase, and your items are in new/unwashed condition, free of animal hair, with all tags attached, we are happy to help you with a refund or exchange within 90 days of the purchase date. Proof of purchase is required. Special Conditions may apply, please see the FAQs for more information. 

For quality issues, please see our Commitment to Quality Guarantee.

Returns FAQs

How do I return my order for a refund or exchange?

  • Please fill out the Return form at the bottom of this page. Once we have received your request we will generate an RA# and our customer service team will email you with instructions. 
  • You may return or exchange your items in person at one of our stores. Please be prepared to provide your order number. 
  • We handle every return with reasonable fairness. At our discretion, we reserve the right to refuse any item returned that is deemed unsellable, and to discard any returned items that present a potential health hazard. If we determine that your return does not qualify for a refund, you may elect to receive it back at your expense or donate the item to charity. 

What are the Special Conditions? 

Items that fall under these Special Conditions are not eligible for a refund:

  • Any item returned that is washed, worn, dirty, or damaged.
  • Any item that shows excessive wear and tear.
  • Items damaged by misuse, abuse, improper care or negligence, or accidents (including pet damage).
  • Any item that is missing a label, or has a label that has been altered or defaced.
  • Items that are discontinued/closeout, special orders, international orders, bulk orders, custom orders.
  • Any item in the following categories: fabric by the yard, underwear, and hats.
  • Gift Certificates and Gift Cards cannot be returned, discounted, refunded, or redeemed for cash.
  • On rare occasions, past habitual abuse of our Return Policy may disqualify a refund. 

What do I need to provide for proof of purchase?

  • If you ordered online, please provide us with your order number or the email address the order was placed under. 
  • If you purchased in-store, please provide us with your ticket/receipt number.

Do you refund shipping fees?

  • Shipping fees for Orders and Returns are the responsibility of the customer.

Do you offer return shipping labels?

  • Customers are responsible for generating return shipping labels through the carrier of their choice. We recommend shipping your return with a delivery method that generates a tracking number for your records. 

Do I have to pay shipping fees again if I want an exchange?

  • No, we will cover the standard shipping charges when we ship your new exchange item(s). 

Do you offer a warranty or guarantee?

Yes! Please check out Our Commitment to Quality.

What happens if my item is damaged or defective?

  • Damaged and defective items are repaired or replaced free of charge.
  • Contact our Customer Service team by email at, or by phone at 800-232-7820.
  • When contacting our team, please be prepared to provide the following information:
    • Order number or ticket number on the receipt.
    • Name, address, phone, and email address associated with the purchase of the damaged/defective item.
    • A detailed description of the damage/defect.
    • A photo clearly showing the damage/defect.

How long does it take for my return/exchange to be processed?

  • Please allow 3-4 weeks for your return to be received and processed. (Processing may take longer during peak season time.)
  • Your bank or credit institution may take up to 2 weeks to acknowledge the credit after the refund has been processed.

Once you receive and process my return, how will I receive my refund?

  • All refunds will be applied to the original form of payment.
  • All purchases that were made with a gift card must be refunded in the form of a gift card.

May I cancel or change my order?

Our top priority is to deliver you the coziest flannels as quickly as possible! Once an order is placed, we begin processing it immediately. We are unable to cancel or make changes to an order after it is submitted. Once an order is delivered, we are happy to assist you with a return or exchange.

Still have questions?

Please contact our Customer Service team by email at, or by phone at 800-232-7820, and a member of our team will be happy to help you!